Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During high-demand periods, holidays, or promotional events, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Estimated Delivery Times
Our estimated delivery times are:
United States: 7–15 business days
United Kingdom: 7–15 business days
Canada: 8–18 business days
Europe: 7–15 business days
Rest of the world: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances outside our control.
Shipping Costs
We offer shipping options displayed at checkout.
Any available free shipping promotions will automatically apply according to the promotion terms.
Tracking Information
Once your order ships, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after receiving your tracking link.
Incorrect Shipping Information
Please ensure your shipping details are correct before completing your order.
Coolnex is not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error in your address, please contact us as soon as possible after placing your order.
Lost or Missing Packages
If your package appears lost or has not arrived within the expected delivery window, please contact our support team and we will help investigate the issue.
Packages confirmed as delivered by the shipping carrier are considered successfully delivered.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, taxes, or additional charges depending on your country’s regulations.
These charges are determined by your local customs authority and are the responsibility of the customer.
Coolnex is not responsible for customs delays or additional charges required by local authorities.
Delayed Deliveries
While we work with reliable shipping partners, occasional delays may occur.
Coolnex is not responsible for delays caused by:
- customs inspections
- carrier delays
- incorrect shipping information
- severe weather conditions
- circumstances outside our control
We appreciate your patience and understanding.
Multiple Item Orders
If you order multiple items, they may occasionally arrive separately depending on warehouse availability and logistics.
You will receive tracking information for each shipment if applicable.
Refused Packages
If a package is refused by the customer due to unpaid customs fees, incorrect address information, or failure to accept delivery, additional shipping costs may apply.